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Consumer Protection

Consumer Protection

Consumer Protection

Who Are the Travel Trust Association?

The Travel Trust Association is a travel trade association. Our members consist of travel agents, tour operators and travel organisers. The Travel Trust Association exists in order to protect you, the customer, with 100% financial protection and has been doing so for over 20 years. This means that every penny you pay to our members is protected by the mechanisms put in place by the Travel Trust Association.

How does the Travel Trust Association provide 100% financial protection for me?

All Payments made to a TTA Member should be made payable to the specially designated trust account i.e. when paying ABC Travel Ltd make all payments to ABC Travel Ltd Trust Account.

Credit Card Payments are automatically deposited into the trust account via electronic processing. Every TTA member will have a practicing certificate. This certificate will identify the TTA member’s number, the company to whom all payments should be made and the trustee for that member including the trustee’s address.

The Travel Protection Plan covers every service which you have booked from a travel company whether it be for transport, accommodation, entertainment or recreation. It involves two aspects, firstly the Trust account operated for your benefit. The money may only be released from the Trust to pay for the services which you have booked. Secondly, there is further protection from a guarantee, the TTA will guarantee the financial obligation of its members in the event of fraud or dishonesty, to repay such sum to you for up to a maximum anyone passenger of £11,000. So if you paid £2,000 we guarantee we will reimburse the loss of the £2,000, where it is not available for you from the Trust account.

Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of our guarantee at


Consumer FAQs

If you have a query about the way we protect your customers, see if your question has already been answered below. If not, we would be happy to answer it for you via our contact us page.

For recruitment queries, just call us on 0800 680 0707 / 01483 545783 (option 1 then option 2) or email us on to find out more.



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If your question isn't listed above, we'll happily answer it for you! Get in touch with our team by calling Head Office on 01483 545 780.