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Consumer Protection

Consumer Protection

Consumer Protection

Who Are the Travel Trust Association?

The Travel Trust Association is a travel trade association. Our members consist of travel agents, tour operators and travel organisers. The Travel Trust Association exists in order to protect you, the customer, with 100% financial protection and has been doing so for over 20 years. This means that every penny you pay to our members is protected by the Travel Trust Association.

How does the Travel Trust Association provide 100% financial protection for me?

You can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of a member becoming insolvent.

Every Travel Trust Association member deposits your money into the Trust Account. A Trust Account is a bank account designated to hold the customer's money. Your money remains in the Trust Account and is supervised by an appointed trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members and the trustees are required to authorise payments from the trust account.

In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association. TTA will guarantee the financial obligation of its members up to a maximum any one passenger of £11,000. So if you paid £2,000 we guarantee we will reimburse the loss of the £2,000 where it is not available for you from the Trust Account.

Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate.

Should the TTA member become insolvent, in most instances your money will still be held within the TTA member's Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance, your holiday will continue as planned. Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.

 

Consumer FAQs

If you have a query about the way we protect your customers, see if your question has already been answered below. If not, we would be happy to answer it for you via our contact us page.

For recruitment queries, just call us on 0800 680 0707 / 01483 545783 (option 1 then option 2) or email us on joinus@thetravelnetworkgroup.co.uk to find out more.

 

 

Find out more...

If your question isn't listed above, we'll happily answer it for you! Get in touch with our friendly teams by calling Head Office on 01483 545 780.